Refund policy
Returns & Exchanges
Our Return & Exchange Policy
You have 14 days from the date of delivery to return or exchange your item(s). After this period, we can no longer issue store credit or process exchanges due to usage reasons.
✅ Size Exchanges: If you need a different size, we’re happy to exchange it for you!
❌ Final Sale Items: Free promotional items and discounted sale items cannot be returned or exchanged.
Return Shipping
We do not provide prepaid shipping labels, so return shipping costs are the customer’s responsibility. To ensure a smooth return process, please use a tracked shipping method so we can monitor your return’s journey. Returns must be shipped to Australia at your cost.
Eligibility for Returns
To be eligible, items must meet the following criteria:
- The return request must be initiated and shipped within 14 days of receiving your order.
- Items must be in their original packaging and in new, unworn, and undamaged condition.
- Any returns that do not meet these guidelines will not be accepted.
Tip: Before sending your item back, snap a clear photo of it! This helps us verify its condition. Thanks for your help!
Store Credit
Once we receive and inspect your return, we’ll issue a store credit equal to the price you paid for the returned item(s). Your store credit will be sent via email as a gift card, which never expires and can be shared with someone else.
📌 Please note: As a small brand, we are unable to offer cash refunds or exceptions, even if an item is out of stock.
How to Start a Return
Simply email us at help@moovathletica.com to begin the return or exchange process.
Need Help?
If you have any questions or received a faulty item, contact us at help@moovathletica.com—we’re happy to assist!